Returns and Refunds

Please note customers are responsible for the cost of returning the goods to us. We, the seller, will not be responsible for any lost or damaged returned items/parcels made by the customer. Returning any items/parcel will be solely the customers responsibility. Returns must be returned to us within fourteen (14) days from the day after receiving goods. If a refund is payable to you we will process the refund as soon as the returned goods have reached our warehouse , and, in any case within thirty (30) days of the day you give written notice of cancellation. To cancel an order, you must inform us by email info@bootskins.co.uk. You must also return the goods to us as soon as possible. The goods must be returned in their original packaging, unused and returned to us at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your resend via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Non Receipt of Goods

We, the seller, are not responsible for failed delivery if the customer has entered the incorrect delivery address or if the address has missing information at the point of purchase.

The customer has up to 30 days from the date of purchase to claim for non-delivery of items due to courier error. The customer has up to 90 days from the date of purchase to claim for non-delivery of items due to unfulfilled status. To claim, means to raise the issue with our customer care team within the time frames set above. Our customer care team can be contacted at info@bootskins.co.uk. If the customer fails to raise the claim within the timeframes above, a claim will not be processed.

If non-delivery has occurred and the customer has claimed within the time frame stated above, a resend of the items can be issued. However refunds may only be issued in special circumstances.